Student Support – FAQs

Q: How do I log onto FROG?

A: If you are struggling to log onto frog follow the instructions detailed on the following link Accessing Home Learning from Frog – The Radclyffe School

Q: What do I do if I forget my password?

A: If you need to reset your password, you will need to complete the following form Student Account Password Reset – The Radclyffe School please be aware this reset will not be instant.

Q: How do I send emails to my teachers?

A: The following guide has been created to give you a step by step guide as to how you can access your school email and send them to your teachers. How to access student email – The Radclyffe School

Q: How can I email pictures of my work to teachers?

A: There are many ways to email pictures of your work to teachers. One of the easiest is to sign into your school email account on a phone or tablet. When taking a picture of your work please make sure it clear and that it shows all the information you want to your teacher to see. After you have composed your email you need to click on the paperclip icon, this is either located at the top or bottom of the email depending on which devise you are using. When you click this it will take you to your camera roll where you can select the pictures you want to send.

Q: How do I use Microsoft forms?

A: If you are struggling to access your Microsoft forms please make sure that you are signed into your student email. If you are not please follow the advice above to sign into your email. If you are unable to type into the form or select an answer you must make sure you email your teacher and let them know as they may have to send a new link.

Q: What do I do if I can’t not access Microsoft streams?

A: If you are struggling to access Microsoft streams have a look at the following link How to access Microsoft Stream – The Radclyffe School

Q: What to do if you are struggling to work at home?

A: If you are struggling please make sure to get in contact with a member of staff, this can be via email or speaking to your PLG during their weekly phone call. Some tips that can help is sticking to your usual school time table this will give you structure to your day. Make sure to take regular breaks and try to go outside for walks and get some fresh air. Making a to do list where you can tick off when a task is completed is a good way to stay motivated. Also keep an eye out for our well being videos and make sure to watch them!

Home learning support

If you require more help and support more advice can be found here Home Learning Access Support – The Radclyffe School