Please see below for the answer to common questions regarding accessing home learning.
Frog is saying “Invalid username or password. Please try again”, what should I do?
First, check that you have gone to the correct Frog website, you should go to https://vtle.theradclyffeschool.co.uk
Double check that the username and password you are entering is correct. The login details for Frog are the same username and password that you use to login to the computers in school. E.g. rad10234 and your password.
If that still does not work, please check that the version of the browser you are using is up to date.
To check for updates in Microsoft Edge click on the “…” button in the top right, then “Help and Feedback” > “About Microsoft Edge”
To check for updates in Google Chrome click on the vertical “…” icon in the top right, then “Help” > “About Google Chrome”
If you are using a tablet please check that all your apps are up to date in your app store and make sure that the operating system installed is fully up to date.
For iPad go to Settings > General > Software Update
For Android go to Settings > Software Update
On Android tablets, the installed default browser may not be supported by Frog. On Android tablets we recommend installing Google Chrome or Microsoft Edge.
Google Chrome for Android
Microsoft Edge for Android
If after going through these steps you are still unable to access Frog, please email firstname.lastname@example.org for assistance.
I can’t do the work I need to do because I need access to Microsoft Office.
As part of the school’s agreement with Microsoft all students are permitted to download Microsoft Office on a personal device.
For more information on how to get the software, please click the following link:
Can I get access to my H drive and the Student Folder?
You can access your school H drive (My School Files) and the Student Folder using Foldr. Please see the following page for more information on how to access Foldr.
If after following all the guidance above you are still struggling to access resources, please email email@example.com and a member of staff will get back to you.
You may be asked to provide remote access to the device you are using to help us troubleshoot with you.
If you are using a computer that has Windows 10 installed, we will ask you to use a program called “Quick Assist” that comes preinstalled on Windows 10.
To find it, click on your start menu and type “Quick Assist”.
If we are unable to use Quick Assist we will ask you to use a program called TeamViewer QuickSupport which will allow us to see (and sometimes control) your device. To protect yourself and your device, only allow access if you currently are experiencing a problem and you have requested support. We will verify ourselves to you by telling you which PLG group you are in and your Date of Birth. You will also be asked questions by us so we can verify that you are the correct holder of the account.
To install TeamViewer QuickSupport, please click on the following links depending on your device.