Home Learning Access Support

Frog is saying “Invalid username or password. Please try again”, what should I do?

First, check that you have gone to the correct Frog website, you should go to https://vtle.theradclyffeschool.co.uk

Double check that the username and password you are entering is correct. The login details for Frog are the same username and password that you use to login to the computers in school. E.g. rad10234 and your password.

If that still does not work, please check that the version of the browser you are using is up to date.

If you are using a Windows laptop, we recommend using either Microsoft Edge https://www.microsoft.com/en-us/edge/ or Google Chrome https://www.google.com/chrome/

To check for updates in Microsoft Edge click on the “…” button in the top right, then “Help and Feedback” > “About Microsoft Edge”

To check for updates in Google Chrome click on the vertical “…” icon in the top right, then “Help” > “About Google Chrome”

If you are using a tablet please check that all your apps are up to date in your app store and make sure that the operating system installed is fully up to date.

For iPad go to Settings > General > Software Update

For Android go to Settings > Software Update

On Android tablets, the installed default browser may not be supported by Frog. On Android tablets we recommend installing Google Chrome or Microsoft Edge.

Google Chrome for Android

https://play.google.com/store/apps/details?id=com.android.chrome&hl=en_GB

Microsoft Edge for Android

https://play.google.com/store/apps/details?id=com.microsoft.emmx&hl=en_GB

If after going through these steps you are still unable to access Frog, please email ict.support@theradclyffeschool.co.uk for assistance.

I can’t do the work I need to do because I need access to Microsoft Office.

As part of the school’s agreement with Microsoft all students are permitted to download Microsoft Office on a personal device.

For more information on how to get the software, please click the following link:

https://theradclyffeschool.co.uk/office365-proplus-for-students/

Can I get access to my H drive and the Student Folder?

You can access your school H drive (My School Files) and the Student Folder from the Frog homepage.

The first time you access these folders through Frog you will be prompted to enter your username and password. This is the same username and password you would use to login to the computers in school. E.g. rad10234.