My Ed Update and Problems Seeing Messages

A recent update to the My Ed app has caused problems for some users seeing messages sent by school.

The My Ed support team have offered the following advice in order to get the app working again correctly for parents.

Please note that it is important that you follow the steps below in order to ensure you see messages sent from The Radclyffe School.

 

Ensure that you are on the latest version of the My Ed app by clicking on the link below which should take you to the App page for your device (Android or iOS)

https://www.myedschoolapp.com/get/

Ensure that you on the latest version of the My Ed app by clicking on Update on the app in the Apple App Store or Android Play Store.

Once you have updated the app, open it up and click on the menu button (three horizontal lines) - highlighted in a green circle in the image below

Then click "Sync Data" from the menu. This should take less than a minute to complete, depending on your Internet connection.

If you then go to your messages, you should then see all the latest messages appear.

If you do not see any new messages appear, please send a message to school within My Ed and ask us to send you a test message to check that you are receiving messages. We will aim to reply within 1 school day with the test message.

If, after following all the steps above, you are still unable to receive messages from The Radclyffe School through My Ed please contact us on myedfeedback@theradclyffeschool.co.uk