We have been informed by EdenRed, the providers of the Department for Education Free School Meal Voucher Scheme that there were issues with the eCode redemption website on 27th/28th April due to an identified issue with their system.
This also means that many people were experiencing ‘Invalid eCode’ error messages on the eCode redemption website.
They have apologised for any inconvenience caused and reassured us that their teams have worked hard to deploy a solution which has now rectified the problem.
Anyone who tried to redeem an eCode received on 27th or 28th April and received error messages can now try again following the guidance previously issued by the school (click here). For persistent eCode errors, please refer to the troubleshooting guidance below.
Advice for those experiencing eCode redemption errors
- You may have entered the incorrect eCode. Please try to enter your eCode again. If your code is still not accepted, please delete the browsing history on your device - as your device may be storing the incorrect code in its memory.
If you are still experiencing problems, please email freeschoolmealsparentscarers@edenred.com for further support.
Additional Supermarkets available
We would also like to make you aware that Aldi and McColls supermarkets have joined the DfE Free School Meal Voucher Scheme. Any unredeemed eCodes can now be redeemed for either of these supermarkets as well as the existing supermarkets that were already part of the scheme.
