Student Laptop Support

The information on this page is relevant to students who have been loaned a device by The Radclyffe School to support their education at home. We are unable to provide technical support for personal devices.

This page will be populated with help articles in the coming days and weeks once we are aware of the level of support that students require.

If your question is not answered below please email ict.support@theradclyffeschool.co.uk or call 0161 622 3200 and ask for ICT Support. Support will only be available during normal school hours.

My laptop has lost its background and settings?

We are aware of an issue that affected students for the first couple of days after collections were made. This was due to students not having the correct license applied in school. This issue has now been rectified and should resolve itself within 8 hours of you having the laptop turned on as long as it is connected to the internet.

You may be asked to reboot your laptop to complete the configuration setup.

YouTube videos are blocked

You may need to sign into YouTube to see some videos as the laptop is set to use the Restricted version of YouTube for your safety. If you sign into YouTube using your school email address (e.g. rad12345@trs-mail.co.uk) then you may find that the video will now play.

If you find that the video does not play even after signing in, you will have to ask the teacher who set you the work to "Approve" the video in YouTube. Once they do this it will work for you as long as you are signed into YouTube using your school email address.